Politique de retour
30-Day Return Guarantee
At Instantnature, we want you to be completely satisfied with your purchase. If you are not fully satisfied for any reason, you may return your item(s) within 30 days of receiving your order for a full refund or exchange.
Conditions for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
How to Initiate a Return
- Contact Us: Email our customer service at info@instantnature.fr to initiate a return. Please include your order number and the reason for the return.
- Prepare the Package: Pack your item securely, ensuring that it is protected during transit. Include all original tags and packaging.
- Send the Item: You will receive a return shipping label or instructions on how to return your package. Follow these instructions to send your item back to us.
Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges If you need to exchange an item for the same item in a different size or color, follow the return process and specify the exchange details in your communication with us.
Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contacting Customer Service If you have any questions on how to return your item to us, contact us at info@instantnature.fr.
Thank you for shopping at Instantnature. We are committed to providing you with the highest quality products and customer service.
